Frequently asked questions

Here are answers to our clients’ most popular questions – if you’d like any more information, just ask!

What Services Do You Offer?

Website Copywriting & SEO Audit – We deliver dynamic and engaging copy on the front-end of your site and an SEO tune-up on the back-end.

Blog Management – Our editorial team will create and schedule regular SEO-charged articles for your blog, giving you a platform on which to communicate with your audience and improve your search engine ranking.

Social Media Management – Our social team will create a monthly content calendar for you to approve, perform community management and run boosted posts & targeted ad campaigns.

Newsletters – We’ll update your followership with news, offers and advice with a regular newsletter that links to your blog.


Why Do I Need These Services?

Whether you’re an e-commerce business, service provider, brand or product, if your company has any sort of online presence then communicating effectively with your audience/customers is crucial to success. The best way to do this is via quality blog content, regular newsletters and daily social media engagement. 

However, you probably don’t have the time or inclination to spend hours crafting the perfect blog post, growing your Facebook followership or writing newsletters – so let us do it for you!

We offer an integrated service, which means that you won’t have to hire and manage separate freelancers to complete various aspects of your content, social and SEO needs. Everything is under one roof and all aspects are overseen by your own dedicated Account Director.

What Type Of Industries Do You Cover?

Over the years we’ve written about healthcare, medicine, tech, NFTs, food, travel, fashion, finance, software, business, apps, fitness, entertainment and much, much more. As you can tell, we LOVE learning about new topics so reach out and if we don’t already have an expert writer in your specific niche, we’ll go out and hire one.


Where Can I See Examples Of PepperStorm’s Work & Results?

We don’t like to brag…but we also acknowledge that you might want to see evidence of past success before signing on the dotted line. 

You can check out a selection of our current and previous clients as well as several testimonials on our Case Studies page.

If you’d like more details, just shoot over an email and we’ll send over links to previous work, case studies, testimonials, etc. relevant to your business/industry and can jump on a call to talk through any queries.

How Much Do Pepperstorm’s Services Cost?

We tailor our packages to each individual client and put a heavy emphasis on delivering true value. Every client will get their own dedicated Account Manager who can field their questions and liaise between you and the editorial & social teams.

We’re a big believer in getting what you pay for, so while our prices are competitive they’re certainly not bargain basement – this allows us room to overdeliver whenever possible. 

To receive a quote, just get in touch.

Where Is Pepperstorm Based?

Although we’re a UK-registered business, our offices are global and every team member has the ability to work remotely – so wherever we are in the world, they’ll be someone to take your call.

Do You Charge In Dollars, Euro, Pound...Or Bitcoin?

Short answer: All of them! (Well, not Bitcoin…yet). We use Wise, Stripe & Revolut to accept international bank transfers and card payments. So no matter what your local currency is, you’ll be able to make your payment with no additional charges.

How Involved Will I Be?

It’s up to you! 

Generally speaking, we have a close working relationship with a client in the first month to make sure that we’re writing in their desired brand voice and then they can have a lighter touch moving forward.

We aim to reach a point at which you can simply outsource everything regarding editorial, social, newsletters and SEO to us, leaving you completely free to manage and grow your business.

What’s Your Onboarding Process?

Let’s get this party started 🙂

We’ll send over a Client Brand Sheet that tells us all the necessary information about your business along with what you want to achieve with Pepperstorm’s services.

Depending on what you prefer, you can either chat over email or on a call and once you’ve dotted the i’s and crossed the t’s, David will link you with the necessary team members who will work with you to achieve your desired tone and brand voice.

We’ll send over blog templates, social content calendars and newsletter drafts for your approval and assimilate any feedback until we have a perfect version of what you want to say and how you want to say it. For the first month, we won’t post anything until we get your approval – then you can decide on how involved you want to be moving forward.

* While we’re happy to take on short-term clients, we prefer building relationships that last for years, so we value trust, communication and quality above all else. If you grow, we grow – that’s why we’ll ALWAYS go the extra mile to ensure that you are not only satisfied but downright thrilled with our services.

What's With The Name 'Pepperstorm'?!

Ah, if we had a penny…

The name is the result of a late-night wine-fuelled brainstorming session back in 2015. We could go into the imagery of adding spice, improving flavour, whipping up an excited frenzy, the dual plosives of ‘pepper’ and the violent glottal-stopped dynamism of ‘storm’…

But instead, just say ‘Pepperstorm’ out loud right now. Sounds kinda cool, right?!?!

Not our words...

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