Frequently asked questions

Here are answers to our clients’ most popular questions – if you’d like any more information, just ask!

What Services Do You Offer?

COPYWRITING

Words matter. That’s why our editorial team will deliver Website Copywriting, Blog Articles, Newsletters, Landing Page copy, a Content Refresh of your existing articles…or pretty much any other form of copywriting you’re after.

SOCIAL

The best way to stay in touch with your customers. Our social team will provide Social Management services that let you step away from all of the manual tasks of content creation, posting, commenting & replying as well as Ad Strategy & Management to deliver more followers to your accounts and leads to your site.

SEO

Make sure your brand is seen, heard and shared online. Our experts will provide a full SEO Audit of your site as well as Keyword Strategy & Implementation and SEO-Charged Blog Articles.

Pop over to our Services page for a full description, examples, testimonials and case studies on all of the above.

Why Do I Need These Services?

If your business has any sort of online presence then communicating effectively with your audience/customers is crucial to success. The best way to do this is via a well-written and fully optimised website, quality blog content, regular newsletters and daily social media engagement.

However, you probably don’t have the time or inclination to spend hours crafting the perfect blog post, growing your Instagram followership or writing newsletters – so let us do it for you!

We offer an integrated service, which means that you won’t have to hire and manage separate freelancers to complete various aspects of your content, social and SEO needs. Everything is under one roof and all aspects are overseen by your own dedicated Account Director.

What Type Of Industries Do You Cover?

We’ve written about photography, healthcare, medicine, tech, NFTs, food, travel, fashion, finance, software, business, apps, fitness, entertainment and much, much more. We LOVE learning about new topics so reach out and if we don’t already have an expert writer in your specific niche, we’ll go out and hire one.

Where Can I See Examples Of PepperStorm’s Work & Results?

We don’t like to brag…but we also acknowledge that you might want to see evidence of past success before signing on the dotted line.

You can check out a selection of our current and previous clients as well as several testimonials on our Case Studies page.

If you’d like more details, just shoot over an email and we’ll send over links to previous work, case studies, testimonials, etc. relevant to your business/industry. We’re always happy to jump on a call to talk through any queries!

How Much Do Pepperstorm’s Services Cost?

We tailor our packages to each individual client and put a heavy emphasis on delivering true value. Every client will get their own dedicated Account Manager who can field their questions and liaise between you and the editorial & social teams.

We’re a big believer in getting what you pay for, so while our prices are competitive they’re certainly not bargain basement – this allows us room to overdeliver whenever possible.

To receive a quote, just say hi.

Where Is Pepperstorm Based?

Although we’re a UK-registered business, our team is very much global as every member has the ability to work remotely – so wherever we are in the world, they’ll always be someone to take your call.

Do You Charge In Dollars, Euro, Pound...Or Bitcoin?

Short answer: All of them! (Well, not Bitcoin…yet). We use Wise, Stripe & Revolut to accept international bank transfers and card payments. So no matter what your local currency is, you’ll be able to make your payment with no additional charges.

How Involved Will I Be?

It’s up to you!

Generally speaking, we have a close working relationship with a client in the first month to make sure that we’re writing in their desired brand voice and then they can have a lighter touch moving forward.

We aim to reach a point at which you can simply outsource everything regarding editorial, social, newsletters and SEO to us, leaving you completely free to manage and grow your business.

What’s Your Onboarding Process?

Let’s get this party started 🥳 🚀 🥳 🚀

As soon as you get in touch, we’ll reply with a welcome email and a link to a Client Brand Sheet that will help us learn more about your desired brand voice, business goals and what you want to achieve with our services.

We can either continue to chat over email or set up a call with our Project Manager to discuss the best package for your business.

Depending on the service you’re after, we’ll go through a brand tone process to work out the perfect version of what you want to say and how you want to say it.

Once we’ve nailed your brand voice, we’ll send over shared Google Docs for website copy & blogs and social content calendars so that you can approve/give feedback on all content before it goes live.

* While we’re happy to take on short-term clients, we prefer building relationships that last for years, so we value trust, communication and quality above all else. If you grow, we grow – that’s why we’ll ALWAYS go the extra mile to ensure that you are not only satisfied but downright thrilled with our services 🙌

Do You Use AI?

Short answer: Of course. We always have. The OG tools like Grammarly, JSpell, etc. all use AI to fix errors and suggest unique turns-of-phrase and synonyms that help smooth out our workflow.

Slightly longer answer: We know what you’re getting at. Since the juggernaut that is ChatGPT burst onto the scene, it’s affected practically every creative industry in the world, including copywriting.

Instead of burying our head in the sand and hoping that the robots ignore us, our response has been to embrace this new technology and integrate it into our workflow to increase turnaround time, boost keyword research and enhance our copy thorough prompts and inspiration.

However, it’s very much an aid rather than a replacement and our (human) team has swelled in numbers since ChatGPT arrived. Our focus will always be on human-led content that speaks in the very best version of our clients’ voices (with a little help from our robot friends).

We go into more depth in this blog article 🤖

What's With The Name 'Pepperstorm'?!

Ah, if we had a penny…

The name is the result of a late-night wine-fuelled brainstorming session back in 2015. We could go into the imagery of adding spice, improving flavour, whipping up an excited frenzy, the dual plosives of ‘pepper’ and the violent glottal-stopped dynamism of ‘storm’…

But instead, just say ‘Pepperstorm’ out loud right now. Sounds kinda cool, right?!?!

Not our words...

Ashleigh Haase

Wedding Photographer

Right from the initial email David was so friendly and informative.

I feel confident that my site has been improved drastically because of PepperStorm and I am excited to continue my working relationship with them on future posts and updates.

Highly recommend!

Read Ashleigh Haase's Case Study

emble

Digital Storytellers | Video, Animation & Graphic Design

David and the PepperStorm crew have been unreal – I have never had such an easy collaboration and worthwhile investment in outsourcing.

I’ve loved the process so much and will continue having PepperStorm write blog posts for us as we are seeing the results already and have had so many compliments on our copy. Absolutely bloody brilliant!

Read emble's Case Study

Braemar

Global Shipbroking Company

Mel & Dave were extremely helpful and reliable throughout the course of the project.

We relied heavily on Pepperstorm to develop a compelling narrative for our audience which was easy to digest. They were a pleasure to work with - flexible, constructive and responsive.

Couldn't recommend them enough!

Read Braemar's Case Study

CRINNAC

Product Design Company

I enjoyed working with David, Mel and others at PepperStorm.

They were easy to work with, passionate about their work, responsive with a good attention to details.

They patiently listened to my messy mind and delivered what exactly I wanted or even better.

Rexvil

Wedding Photographer

Dave & Mel were absolutely fantastic to work with!

They really took the time to understand our voice and brand and put together a beautiful set of copy for our website and a lovely set of listicles for our blog.

The results have been really positive and it's great to see some first page results. Thanks so much guys, looking forward to getting my next batch done shortly!

Read Rexvil's Case Study

BUCKiTDREAM

Travel & Lifestyle App

PepperStorm have been important to BUCKiTDREAM as we develop our dream content.

David and his team are terrific to work with.

Read BUCKiTDREAM's Case Study

Necker Cup

Richard Branson's Pro-Am Tennis Event

It’s been a pleasure to work with PepperStorm Media.

Always on point, polite and attending to all detail.

Would recommend to people looking for a go-to social media plan.

Jodie Clifford

Wedding Photographer

Thank you so much again for all your hard work, look forward to working with you guys again for some more posts a little down the track!

FYI – The work that you guys have done to my site (SEO audit and published blog posts) has already pushed my google ranking way up for certain key phrases so I’m thrilled!

Thanks!

Read Merge Photography's Case Study

FLOX Botanical

Flower Delivery Melbourne

It has been an absolute pleasure working with PepperStorm.

David is extremely proficient in what he does and is extremely responsive. All of my website’s needs were taken care of from content creation to SEO.

I highly recommend this company and can’t wait to use them again in the near future. Thank you David!

Breezy Photography

Wedding Photographer

These guys are simply phenomenal.

They are organized, detail-oriented, adaptable to your needs and wants, they offer thorough and helpful advice, not to mention they are incredibly down-to-earth and friendly.

I wanna give a huge shoutout to David and Mel - both of these superstars and the rest of their team take your business to the next level!

Keri Tan

Wedding Photographer

PepperStorm and Team (Dave & Mel) are one of the most professional and friendly companies I’ve ever worked with. They not only captured my voice so well in writing, but also delivered such great content and collaborated with me until I was beyond satisfied with the results.

They are an absolute dream to work with and I will definitely be coming back as a returned customer for years to come! Go with PepperStorm – you will not be disappointed!

Infectolab Americas

Tick Borne-Disease Testing Lab

PepperStorm Media has never failed to impress - they've grown our social media followers on a constant basis and produced fantastic and well-researched SEO blog articles & newsletters. Most importantly they are fun and wonderful people to work with.

I can highly recommend David and his team to anyone looking for a great media agency who care about their clients and help them get to the next level!

Read Infectolab's Case Study

Marisa Farrell

Wedding Photographer

Biggest thanks to the amazing team at Pepperstorm.

You were able to transform the brand concept I had struggled to put into words, into a succinct, sentimental and magical piece of copy that I truly love.

Thank you!

Joel & Bonita Photography

Wedding Photographers

110% recommend PepperStorm!

They were so easy to work with. Very professional and had nice quick communication.

PepperStorm were so great and didn’t mind us working through the drafts at our own pace. Really appreciated that! Now can’t wait for them to write some blogs for us next. Thanks so much guys!

Read Joel & Bonita's Case Study

Brittany Ford

Wedding Photographer

I cannot thank the team at Pepperstorm enough! They saw what I was struggling with, listened to what I was looking for and DELIVERED TENFOLD!

I am so happy I found them & cannot wait to tell everyone about them. They helped me so much with my SEO on my website that I am seeing an increase in inquiries along with a higher ranking on google searches.

I cannot wait to work with them more in the future on my blog posts! Thank you Pepperstorm!

Bernadeta Kupiec

Wedding Photographer

I worked with Pepperstorm twice and it was THE BEST EXPERIENCE EVER! The first time they did the SEO Audit on my website.

Yes, it was pricey comparing to the first one I had made on my website (I had a bad experience with that one) but the work with Dave and his team was AMAZING and worth every penny I spent!!! It's working perfectly and sending my website to the first pages of Google search.

So a year after I asked Dave's team to do rebranding and write new copy & SEO Audit...and I am amazed again!

Michaela Bell

Wedding & Elopement Photographer

David and Nicole and the great of these team do such an amazing job building my blogs for me and even putting them on my website - it's so helpful and with them figuring out all my blogging captions, they help me rank hiring in my local area, Prince Edward island Canada.

I like how understanding the team is and very open to conversation, and they are top-notch for blogging! I highly recommend them and will be working with David and his team more! I can't wait to see them grow as a business and help others grow organically.

Katy Durn

Wedding & Elopement Photographer

Pepperstorm Media have been amazing in writing relevant blogs for my wedding photography website. They have lots of industry knowledge and work really hard to create a personalised tone which sounds like it's been written by me.

They have extensive knowledge of SEO and know how to make your blogs shine on Google results.

Their communication is top notch and they took on board all of my feedback to make sure the blogs were perfect. I'd highly recommend them for any copywriting service you might need!

Linka Odom

Wedding Photographer

Working with Pepperstorm has been awesome.

I hired some SEO "specialists" in the past and had a terrible experience. I was really concerned about trying again and yet the moment I spoke to Pepperstorm I felt understood and in safe hands. They worked with me to make sure that everything was in my voice and reflected my values. I highly recommend them and in fact have already referred them to colleagues.

I will continue to work with them as my company grows. Thank you, it was truly a pleasure working with you!