Frequently asked questions

Here are answers to our clients’ most popular questions – if you’d like any more information, just ask!

What Services Do You Offer?


Words matter. That’s why our editorial team will deliver Website Copywriting, Blog Articles, Newsletters, Landing Page copy, a Content Refresh of your existing articles…or pretty much any other form of copywriting you’re after.



The best way to stay in touch with your customers. Our social team will provide Social Management services that let you step away from all of the manual tasks of content creation, posting, commenting & replying as well as Ad Strategy & Management to deliver more followers to your accounts and leads to your site.



Make sure your brand is seen, heard and shared online. Our experts will provide a full SEO Audit of your site as well as Keyword Strategy & Implementation and SEO-Charged Blog Articles.


Pop over to our Services page for a full description, examples, testimonials and case studies on all of the above.

Why Do I Need These Services?

If your business has any sort of online presence then communicating effectively with your audience/customers is crucial to success. The best way to do this is via a well-written and fully optimised website, quality blog content, regular newsletters and daily social media engagement. 

However, you probably don’t have the time or inclination to spend hours crafting the perfect blog post, growing your Instagram followership or writing newsletters – so let us do it for you!

We offer an integrated service, which means that you won’t have to hire and manage separate freelancers to complete various aspects of your content, social and SEO needs. Everything is under one roof and all aspects are overseen by your own dedicated Account Director.

What Type Of Industries Do You Cover?

We’ve written about photography, healthcare, medicine, tech, NFTs, food, travel, fashion, finance, software, business, apps, fitness, entertainment and much, much more. We LOVE learning about new topics so reach out and if we don’t already have an expert writer in your specific niche, we’ll go out and hire one.

Where Can I See Examples Of PepperStorm’s Work & Results?

We don’t like to brag…but we also acknowledge that you might want to see evidence of past success before signing on the dotted line. 

You can check out a selection of our current and previous clients as well as several testimonials on our Case Studies page.

If you’d like more details, just shoot over an email and we’ll send over links to previous work, case studies, testimonials, etc. relevant to your business/industry. We’re always happy to jump on a call to talk through any queries!

How Much Do Pepperstorm’s Services Cost?

We tailor our packages to each individual client and put a heavy emphasis on delivering true value. Every client will get their own dedicated Account Manager who can field their questions and liaise between you and the editorial & social teams.

We’re a big believer in getting what you pay for, so while our prices are competitive they’re certainly not bargain basement – this allows us room to overdeliver whenever possible. 

To receive a quote, just say hi.

Where Is Pepperstorm Based?

Although we’re a UK-registered business, our team is very much global as every member has the ability to work remotely – so wherever we are in the world, they’ll always be someone to take your call.

Do You Charge In Dollars, Euro, Pound...Or Bitcoin?

Short answer: All of them! (Well, not Bitcoin…yet). We use Wise, Stripe & Revolut to accept international bank transfers and card payments. So no matter what your local currency is, you’ll be able to make your payment with no additional charges.

How Involved Will I Be?

It’s up to you! 

Generally speaking, we have a close working relationship with a client in the first month to make sure that we’re writing in their desired brand voice and then they can have a lighter touch moving forward.

We aim to reach a point at which you can simply outsource everything regarding editorial, social, newsletters and SEO to us, leaving you completely free to manage and grow your business.

What’s Your Onboarding Process?

Let’s get this party started 🥳 🚀 🥳 🚀

As soon as you get in touch, we’ll reply with a welcome email and a link to a Client Brand Sheet that will help us learn more about your desired brand voice, business goals and what you want to achieve with our services.

We can either continue to chat over email or set up a call with our Project Manager to discuss the best package for your business.

Depending on the service you’re after, we’ll go through a brand tone process to work out the perfect version of what you want to say and how you want to say it. 

Once we’ve nailed your brand voice, we’ll send over shared Google Docs for website copy & blogs and social content calendars so that you can approve/give feedback on all content before it goes live.

* While we’re happy to take on short-term clients, we prefer building relationships that last for years, so we value trust, communication and quality above all else. If you grow, we grow – that’s why we’ll ALWAYS go the extra mile to ensure that you are not only satisfied but downright thrilled with our services 🙌

Do You Use AI?

Short answer: Of course. We always have. The OG tools like Grammarly, JSpell, etc. all use AI to fix errors and suggest unique turns-of-phrase and synonyms that help smooth out our workflow.

Slightly longer answer: We know what you’re getting at. Since the juggernaut that is ChatGPT burst onto the scene, it’s affected practically every creative industry in the world, including copywriting.

Instead of burying our head in the sand and hoping that the robots ignore us, our response has been to embrace this new technology and integrate it into our workflow to increase turnaround time, boost keyword research and enhance our copy thorough prompts and inspiration. 

However, it’s very much an aid rather than a replacement and our (human) team has swelled in numbers since ChatGPT arrived. Our focus will always be on human-led content that speaks in the very best version of our clients’ voices (with a little help from our robot friends).

We go into more depth in this blog article 🤖

What's With The Name 'Pepperstorm'?!

Ah, if we had a penny…

The name is the result of a late-night wine-fuelled brainstorming session back in 2015. We could go into the imagery of adding spice, improving flavour, whipping up an excited frenzy, the dual plosives of ‘pepper’ and the violent glottal-stopped dynamism of ‘storm’…

But instead, just say ‘Pepperstorm’ out loud right now. Sounds kinda cool, right?!?!

Not our words...