PEPPERSTORM MEDIA LIMITED: Terms and Conditions of Business

 

Last updated: May 2026

These are the terms under which Pepperstorm Media Limited (“Pepperstorm”, “we”, “us”) provides content, copywriting and SEO services to clients (“you”). 

We’ve written these in plain English on purpose – because nobody should need a lawyer to understand what they’re signing up for.

That said, they are legally binding. If something is unclear, just ask us.

  1. What we do

We produce written content – blogs, website copy, landing pages, SEO strategy and related services – as outlined in the proposal or quote we send you before work begins. That proposal forms part of this agreement.

We use professional writing tools (including grammar checkers and scheduling platforms) where appropriate. All final content is reviewed and edited by our team before delivery.

 

  1. What we need from you

To do our best work, we ask that you:

  • Give us accurate information about your business, services and target audience.
  • Respond to questions and review drafts within a reasonable timeframe.
  • Tell us clearly if something isn’t right so we can fix it.
  • Make sure any images, videos or other content you provide to us are yours to use – we’ll assume they are unless you tell us otherwise.
  • Review and approve all content before it goes live. Once you’ve approved it (or chosen not to review it), responsibility for that content sits with you.
  • Fact-check any research or third-party references we include, especially in technical or regulated industries.
  • Ensure your business, and any content we produce on your behalf, complies with all relevant laws – including data protection, marketing and advertising regulations. We’re not responsible for how you run your business or for any legal issues arising from it – and we reserve the right to end the agreement immediately if we’re asked to produce content that we believe to be misleading or unlawful.

 

  1. Fees and payment

One-off projects: Full payment is required upfront, unless we’ve agreed otherwise in writing. Where a deposit is paid, it is non-refundable once work has begun.

Monthly retainers: We’ll set up an autopayment that automatically charges your card on (or near) a specific day each month. If this autopayment fails, we’ll send a fresh link. Invoices that go unpaid beyond the due date may result in work being paused until the balance is cleared.

All fees are inclusive of taxes & VAT unless otherwise stated.

 

  1. Who owns what

Once you’ve paid for work in full, the content we’ve created for you is yours to use in your business. Until payment clears, we retain ownership of all work produced.

We may reference work we’ve done for you in our own marketing (case studies, portfolio, social media) unless you ask us not to. We’ll always be discreet and professional if we do.

Any content, images or materials you provide to us remain yours. By sharing them with us, you’re giving us permission to use them as part of delivering your services.

 

  1. What you can expect from us
  • We’ll deliver work to the standard and scope outlined in your proposal. If something changes, we’ll talk to you about it first.
  • We’ll communicate with you and keep things moving.
  • We’ll meet agreed deadlines where possible – though if you’re late getting us what we need (briefs, images, feedback), timelines may shift accordingly.
  • We’ll carry out the number of revision rounds specified in your proposal. Additional rounds beyond that may be charged at our standard rate.
  • Your content will be written, proofread and delivered to a professional standard.
  • We’ll research your keywords and target the right search terms for your niche and location – not just guess.
  • We’ll check your website for basic technical SEO issues as part of any ongoing retainer – broken links, missing meta descriptions, indexing problems and the like.
  • We’ll be available, responsive and easy to work with. If something isn’t right, we’ll fix it.
  • We’ll keep up with changes in SEO and content best practice so you don’t have to.

Search engines, social platforms and AI tools change their algorithms constantly – sometimes overnight. 

Therefore, we can’t guarantee rankings, leads, traffic volumes or growth rates or enquiries or results – no honest SEO or content agency can. 

Our job is to follow best practices and adapt as things change. What we can’t do is control what Google decides to do on any given Tuesday.

But we guarantee the work. And in our experience, outlined in numerous case studies and testimonials, the work leads to results.

 

  1. What we’re not responsible for

We take our work seriously and stand behind it. But there are some things that are genuinely outside our control:

  • Changes to Google, social media or AI platform algorithms
  • Drops in traffic or rankings caused by third-party factors
  • Downtime of your website, hosting, or any third-party tools
  • Errors in content that you approved before it went live
  • Any third-party claims arising from content you published
  • Loss of social media accounts or changes to platform policies
  • Any financial losses that are indirect or consequential – for example, lost business opportunities or lost profits
  • Any liability arising from your business practices, legal compliance, or how you use the content we produce once it’s been delivered and approved.

Our total liability to you in any situation is capped at the value of fees paid to us in connection with the specific work in question.

Nothing in these terms limits liability for things we can’t legally limit – like fraud, or death or injury caused by our negligence.

 

  1. Ending the agreement

By either party: Either of us can end an ongoing retainer arrangement by giving one month’s written notice.

Immediate termination: We may end the agreement immediately (and without refund) if you fail to pay, behave in a way that makes the working relationship untenable, or breach these terms in a serious way that you don’t remedy within 7 days of us raising it.

If you end the agreement, any outstanding invoices become payable immediately. Work completed but not yet invoiced will be billed and is due on receipt.

 

  1. Data and confidentiality

We keep your business information confidential and won’t share it with third parties outside of what’s needed to deliver your services (for example, a VA or subcontractor working under our supervision).

We both agree to handle any shared personal data in line with applicable UK data protection law (UK GDPR and the Data Protection Act 2018). If you’re ever unsure about how we handle data, just ask.

 

  1. A few other things
  • These terms are governed by the law of England and Wales.
  • If any part of these terms turns out to be unenforceable, the rest still stands.
  • These terms, along with your proposal, form the whole agreement between us. Previous conversations, emails or verbal understandings don’t override what’s written here.
  • We may update these terms from time to time. We’ll let you know if anything material changes.

 

[email protected] | pepperstormmedia.com

Pepperstorm Media Limited – Registered in England and Wales, Company No. 10636532